Recreation and youth education
Ocaquatics Swim School
A multi-site swim school where parents ask the same scheduling and policy questions, mostly when the front desk is closed.
- Industry
- Recreation and youth education
- Location
- Miami-Dade County, Florida
- Deployed
- Chat AI Assistant
- Client
- Ocaquatics Swim School
About Ocaquatics Swim School
Operating several indoor facilities across Miami-Dade, Ocaquatics offers year-round swim instruction for all ages, from infants to school-aged children, in high-energy, warm-water environments built around water safety and drowning prevention.
The situation
Parents researching swim lessons do it in the evening, after their children are in bed, which is precisely when a swim school's front desk is closed.
The questions are highly repetitive and almost entirely answerable from published information: which class suits a child of this age, what is available at which location, what the makeup lesson policy is, and when a given site is open.
What we built
A 24/7 website chat assistant trained on class structures, age groupings, location hours and the makeup lesson policy, answering the high-volume questions parents ask most.
Enquiries it cannot resolve are captured with context so the front desk picks up a complete question rather than an email address.
Why this shape
For an appointment-driven business with multiple sites, the cost of being unreachable in the evening is a parent who books with a competitor who answered. The assistant covers exactly the hours the front desk cannot.
What was deployed
Something similar in your business?
A short call, and a straight answer about whether the same approach fits.
