Industries
The industries we build for
The method does not change between industries. The failure we are designing around does, which is why each of these has its own page rather than a paragraph.
Pick your industry
Financial services firms
Your clients expect a fast answer about their money, and your compliance team expects every word that reaches them to be defensible.
Banking & lendingBanks, credit unions and lenders
A borrower waiting on a document checklist is a borrower who will take the other lender call.
InsuranceInsurance agencies and carriers
The caller reporting a claim is having a bad day, and the call you miss is the one they remember at renewal.
HealthcareHospitals, clinics and care providers
Large care providers have the same call volume as a small practice, multiplied by departments, and far more places for patient information to leak.
Medical & dentalMedical and dental practices
Your front desk cannot answer three lines and the patient standing at the counter at the same time, and the patient at the counter has to win.
Pharma & life sciencesPharmaceutical and life sciences companies
In a regulated science business the answer matters less than being able to show where it came from.
LegalLaw firms
A prospective client who reaches voicemail calls the next firm on the list, and intake quality decides whether the matter was worth taking anyway.
Accounting & taxAccounting and tax firms
Busy season is a document problem first and a staffing problem second.
Automotive & dealershipsCar dealerships and automotive businesses
A dealership phone is three businesses in one, and the sales call that goes unanswered is already being answered by the dealer down the road.
Real estateBrokerages, agents and property managers
An agent in a showing cannot answer the phone, and the buyer who calls twice has usually called someone else the second time.
ConstructionContractors and construction firms
On a job site the paperwork lands on whoever is least able to get to it, usually after the day has finished.
Field service & tradesField service and trade businesses
When the owner is on a roof, under a sink or inside a panel, the phone is answered by nobody, and the customer calls the next company on the list.
HVACHVAC contractors
The no-heat call at 11pm on the first cold night of the year is the most valuable call your business gets, and it is the one most likely to reach voicemail.
PlumbingPlumbing contractors
A plumbing emergency does not wait for business hours and the caller does not make a second call. They call the next plumber.
ElectricalElectrical contractors
An electrical call can be a flickering light or a burning smell, and the person on the phone often cannot tell you which.
Pool & outdoorPool, patio and outdoor service companies
A pool company's phone carries three unrelated businesses at once, and treating them the same is what makes the day chaotic.
Retail & eCommerceRetailers and online stores
Most customer messages to a store are asking where an order is, and every one of them costs about the same as a sale to answer.
Hospitality & restaurantsRestaurants, hotels and hospitality businesses
The phone rings hardest during service, which is exactly when nobody can pick it up.
Logistics & transportLogistics, freight and transport companies
Half the calls in a freight office are someone asking where a load is, and the answer is already in a system nobody has time to open.
ManufacturingManufacturing and industrial businesses
The documents your quoting depends on are exactly the documents you cannot put into a public AI tool.
Energy & utilitiesEnergy and utility companies
During an outage the call volume is not a gradual rise, it is a wall, and the people calling want an honest status and a safe instruction.
Marketing & mediaMarketing agencies and media businesses
An agency sells judgement and speed, and loses both when the team is stuck hunting for last quarter's brief.
Education & trainingSchools, training providers and education businesses
An enrollment enquiry that waits until the next morning is often a student who enrolled somewhere else.
Non-profit & communityNon-profits and community organisations
A small team serving a large community needs the routine answered so staff time goes to the people who need a person.
Government & defenseGovernment agencies and defense contractors
If the documents cannot leave the boundary, the AI has to live inside it.
Not listed?
The shape of the problem is usually familiar even when the industry is not. Tell us what you are trying to fix.