AI for car dealerships and automotive businesses
AI for Car dealerships and automotive businesses
A dealership phone is three businesses in one, and the sales call that goes unanswered is already being answered by the dealer down the road.
The problem, specifically
Sales, service and parts all share one main number, and they want different things. A shopper asking whether a specific vehicle is still available wants an answer in minutes. A service customer wants an appointment and a loaner. A parts caller wants a stock check. The wrong transfer wastes the time of everyone involved.
Internet leads add to it. An enquiry that arrives at night and is answered the next afternoon has often gone elsewhere, and follow-up on the ones that were answered tends to fade after the first attempt.
Service departments lose capacity to no-shows and to appointments booked for jobs that need a different bay, tech or part.
What we deploy
Voice AI
Identifies sales, service or parts in the first exchange, takes the shopper's details and the vehicle they asked about, books service appointments into real availability, and transfers to a person when the caller wants one.
Chat AI Assistant
Handles website enquiries around the clock, captures lead details and the vehicle of interest, and offers test drive and service booking.
Felican IDP
Reads supplier and parts invoices and repair orders into structured data instead of manual entry.
What makes this different in your trade
Three departments, three routes
Triage by department is the first rule written, followed by a graceful handoff to a salesperson, advisor or parts counter with the context already captured.
It does not negotiate price
It can share published prices and incentives you give it. It does not agree a deal, quote trade-in values or discuss financing terms, which are for your people.
Lead follow-up that continues
Scheduled follow-up on internet leads and service reminders is the dull work that fades when the floor is busy. It is a good use of automation, with a clear opt-out in every message.
Service booking that respects the shop
Appointment length, tech skills and bay availability are part of the setup, so the schedule reflects what the shop can really do.
Questions people actually ask
Before you call
Can it tell customers whether a car is in stock?
If it can read your inventory feed or system, yes. If not, it takes the details and a salesperson confirms. We will tell you which applies for your system.
Will it connect to our dealer management system?
Sometimes, through the integrations the system supports. This varies a lot between vendors, and we check before promising anything.
Does it make outbound sales calls?
We focus on inbound and on follow-up to people who contacted you, with consent and opt-out handled. Cold outbound calling raises legal questions that we would rather not take lightly.
Talk to someone who knows automotive & dealerships
A short call, and an honest answer about whether this is worth doing for your business.