AI for Restaurants, hotels and hospitality businesses

The problem, specifically

Restaurant phones peak at the moments when the whole team is occupied. Reservation requests, questions about the menu and allergens, hours, parking, and large-party enquiries all come in at once, and a call that rings out is a table that goes elsewhere.

Hotels and venues face a related problem on a different scale. Guests and prospective guests ask the same questions about rooms, check-in, amenities and events at all hours, and a front desk that is checking someone in cannot also answer the phone.

Enquiries for weddings, events and group bookings are the most valuable and the most easily lost. They need detail captured and a quick, personal follow-up.

What we deploy

Voice AI

Takes reservations and booking requests into your book or calendar, answers hours, location and menu questions, and captures event and large-party enquiries in detail for the manager.

Chat AI Assistant

Handles website questions on menus, rooms, policies and availability, and routes event enquiries to the right person.

Felican IDP

Reads supplier invoices and delivery notes into structured data for the office.

What makes this different in your trade

Allergen questions go to a person

The assistant can share the information you have approved, such as menu allergen notes, but it does not offer assurance about a specific dish. For anything severe, the answer comes from the kitchen.

Reservations into the real book

Table availability, party size, turn times and blocked periods are part of the setup, so a booking made by the assistant is one you can actually seat.

Events are captured, not just noted

Date, guest count, budget, dietary needs and contact details are gathered the same way each time, so the manager follows up with a full picture.

Reviews and complaints escalate

A guest with a problem during their stay needs a person. The assistant acknowledges, captures the details and alerts the duty manager.