AI for insurance agencies and carriers
AI for Insurance agencies and carriers
The caller reporting a claim is having a bad day, and the call you miss is the one they remember at renewal.
The problem, specifically
An insurance agency phone carries three different conversations: someone wanting a quote, someone reporting a loss, and an existing client asking for a certificate or an ID card. They need different handling, and the claim call in particular needs to be calm, complete and fast.
Behind the phones sits document-heavy work. Policies, endorsements, declarations pages and certificates arrive in different formats from different carriers, and the details that matter are buried in them.
Client files contain exactly the personal and financial detail that makes a public AI tool a poor choice.
What we deploy
Voice AI
Tells a quote request, a claim report and a service request apart in the first exchange. Takes a structured first notice of loss, with who, what, when and where, and gets it to the right person. It does not decide coverage.
Felican IDP
Pulls named insured, policy numbers, limits, dates and endorsements from carrier documents into structured fields, flagging anything uncertain for review.
Chat AI Assistant
Captures quote requests on the website with the details an agent needs, and answers routine service questions.
What makes this different in your trade
It never says whether something is covered
Coverage depends on the policy language and the facts, and the answer belongs to the agent or the carrier. The AI collects the facts and says a person will confirm.
First notice of loss, captured completely
A claim report with missing details costs time later. The AI asks the same set of questions every time and records the answers in a form the claims team can use.
Emergencies are routed first
A fire, a flood or an injury gets safety guidance and an immediate handoff, before any paperwork.
Certificates and ID cards handled as routine
Repetitive service requests are logged and routed or fulfilled through your own process, so licensed staff spend their time on advice and renewals.
Questions people actually ask
Before you call
Can it quote a premium?
It can collect the information for a quote and pass it to your rating process. Quoting a number depends on your carriers and your systems, and we will say if a connection is not possible rather than imply it.
Does it need a license to talk to callers?
It is designed not to do licensed work. It collects information and routes. Licensing rules differ by state, so check with your compliance contact for how you describe its role.
Where do client documents go?
With Private AI, they stay inside your environment. They are not sent to a public model.
Talk to someone who knows insurance
A short call, and an honest answer about whether this is worth doing for your business.