AI for logistics, freight and transport companies
AI for Logistics, freight and transport companies
Half the calls in a freight office are someone asking where a load is, and the answer is already in a system nobody has time to open.
The problem, specifically
Logistics runs on status and paperwork. Customers, drivers and carriers call to ask where a shipment is, when it will arrive, who has the paperwork and what is wrong with a delivery. Dispatchers answer, check a system, and answer again, which leaves less time to solve real problems.
The documents are numerous and inconsistent. Bills of lading, proofs of delivery, rate confirmations, customs forms and carrier invoices arrive in different layouts from many parties, and reconciling them by hand is slow and error-prone.
Margins are thin, so administrative time matters, and a missed or disputed document can hold up payment.
What we deploy
Voice AI
Answers status calls from customers and drivers using live data where it is connected, takes messages, and escalates exceptions such as a delay, a damaged load or a missed appointment to a dispatcher.
Felican IDP
Reads bills of lading, proofs of delivery, rate confirmations and carrier invoices into structured fields, flagging mismatches between documents for review.
Private AI
Lets staff search customer contracts, carrier agreements, lane notes and procedures in plain language, inside your own environment.
What makes this different in your trade
Status calls are a data connection problem
The assistant is only as good as the data it can read. If your transport management system exposes shipment status, it can answer. If it does not, it takes a message and says so, rather than guessing.
Exceptions reach a person quickly
A late pickup, a refused delivery or a damaged load is the kind of call that should reach dispatch with the details attached, not wait in a queue.
Document reconciliation with flags
Comparing a rate confirmation, a delivery receipt and an invoice and highlighting where they disagree is a reading task. A person resolves the disagreement.
It does not commit your capacity
Quoting rates or accepting loads is a business decision. The assistant can take the request and route it, not commit your trucks.
Questions people actually ask
Before you call
Can it connect to our TMS?
If the system has an interface, through a custom integration. We check what is available before scoping, because systems vary a lot.
What about multiple languages for drivers?
It can handle several common languages, but quality varies by language, so we test the ones you need with real call samples before launch.
Does it replace dispatchers?
No. It takes the repetitive status calls and the paperwork reading so dispatchers can handle exceptions.
Talk to someone who knows logistics & transport
A short call, and an honest answer about whether this is worth doing for your business.