AI for brokerages, agents and property managers
AI for Brokerages, agents and property managers
An agent in a showing cannot answer the phone, and the buyer who calls twice has usually called someone else the second time.
The problem, specifically
Real estate enquiries are impatient. A buyer looking at a listing wants to know if it is still available and when they can see it, and they are messaging several agents at once. The first useful reply tends to win the conversation.
Property management is a different phone problem. Tenants call about maintenance, and the calls range from a dripping tap to a burst pipe or a lockout at midnight. Sorting urgent from routine and getting the right vendor to the right unit is a daily job.
Behind both sits paperwork: leases, applications, inspection reports and vendor invoices.
What we deploy
Voice AI
Answers listing enquiries, collects the caller's needs, schedules showings against the agent's calendar, and takes tenant maintenance requests with urgent issues escalated to the on-call contact.
Chat AI Assistant
Replies to listing enquiries on your website straight away, qualifies the buyer or renter, and books showings.
Felican IDP
Reads leases, applications and vendor invoices into structured fields, flagging anything unclear for review.
What makes this different in your trade
Speed to first reply
The first response is usually the one that counts. An assistant that answers within seconds, then hands a qualified lead to the agent, fixes the most common loss.
Maintenance triage for property managers
Active water, no heat in winter, no power, a security risk: these are escalated immediately. A leaky tap is logged and scheduled. The triage rules are written with you and tested before launch.
Fair housing is respected in the rules
The assistant is instructed not to steer, screen or comment on protected characteristics, and it answers the same questions the same way for every enquirer. Your broker remains responsible for compliance.
No pricing opinions
It shares listing facts you provide. Valuations, offer strategy and negotiation stay with the agent.
Questions people actually ask
Before you call
Can it book showings into my calendar?
Yes, for standard calendar systems, using your availability and buffers. The agent still confirms the ones that need a human touch.
Can it handle after-hours tenant emergencies?
It identifies the emergency, captures the unit and issue, and reaches the on-call person. It does not try to talk anyone through a repair.
Does it work for a single agent?
Yes. Solo agents are often the clearest fit, because the person who would answer is also the person at the showing.
Talk to someone who knows real estate
A short call, and an honest answer about whether this is worth doing for your business.