AI for field service and trade businesses
AI for Field service and trade businesses
When the owner is on a roof, under a sink or inside a panel, the phone is answered by nobody, and the customer calls the next company on the list.
The problem, specifically
Field service businesses have a shared shape. The people who do the paid work are away from the phone, the customers with the best jobs are often calling in a hurry, and the office is one or two people covering calls, scheduling, invoices and quotes at once.
The result is predictable. Calls roll to voicemail during the busiest hours, emergencies are not told apart from routine requests, quotes go out and are never chased, and invoices from suppliers sit in an inbox until the end of the month.
Each trade has its own failure modes and its own urgent calls. We have written pages for HVAC, plumbing, electrical and pool and outdoor services. This page covers the rest of the trades, from garage doors and roofing to pest control and cleaning.
What we deploy
Voice AI
Answers every line at once, identifies what the caller needs, separates an emergency from a routine request, and books into real availability or reaches the on-call person with the details already captured.
Chat AI Assistant
Handles website traffic for service area, services offered and booking, and captures a usable job description for quoting.
Felican IDP
Reads supplier invoices and receipts into structured job costs rather than leaving them for month end.
What makes this different in your trade
The emergency rule is written first
Every trade has a call that cannot wait, such as a lockout, a leak, a pest in a kitchen or a dead system. We write that triage first, with you, and test it before anything else goes live.
Service area and scope are enforced
The assistant knows where you work and what you do and do not take on, which saves a wasted trip and an awkward conversation.
Quotes get followed up
A quote that is never chased is a decision left to the customer's memory. Sequenced follow-up is dull, and it is where the return usually appears first.
It does not give firm prices for unseen work
Call-out fees and ranges you provide are fine. A firm price for a job nobody has looked at is not something any person or AI should give.
Questions people actually ask
Before you call
My trade is not listed. Is this still for me?
Probably. The pattern of a small office, a team in the field and calls at awkward times applies broadly. Book a call and we will tell you honestly whether it fits.
Can it dispatch to a technician?
Yes. It identifies the job, captures the address and fault, and reaches the on-call technician with the details. Routine work is scheduled into your calendar.
How is it connected to our scheduling software?
Where the software has an interface, through custom integrations. Where it does not, we use a shared calendar and tell you what is not automated.
Talk to someone who knows field service & trades
A short call, and an honest answer about whether this is worth doing for your business.